According to the Law of Ukraine "On Protection of Consumer Rights" and Art. 707 of the Civil Code of Ukraine, flowers cannot be exchanged or returned:

 

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- flowers are perishable goods, it is possible to preserve their presentation only under special conditions.

 

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Despite the fact that all delivered products are not subject to return or exchange in accordance with the current legislation of Ukraine - returns, exchanges are made by the Company on its own initiative, reserving the right to refuse a return or exchange.

 

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Since our store cannot control the storage conditions of flowers after their delivery, a complaint about the quality of flower products can be accepted only within 24 hours from the moment the order is completed.

 

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A complaint about the quality and freshness of flowers must contain 3-5 photographs, which can be used to determine the condition of the flowers on the day the order is received. Photos must be sent to e-mail - instagram - online chat or Viber.

 

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If, after investigation, it turns out that the client's claim has no basis, our store is released from obligations under this claim.

The consideration of the complaint may be suspended due to profanity, lack of response from the Client within (24 hours), absence or submission of a photo outside the established time frame (if the photo is needed to consider the complaint).

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If, after investigation, it turned out that the client's claim is true - the refund is made within 5 banking days from the moment the decision on the refund was made.